退款与退货政策 Refund and Returns Policy

我们的退款和退货政策有效期为15 天。如果您在购买后已超过15 天，我们将无法为您提供全额退款或换货服务。
要申请退货，您的商品必须未曾使用过，且必须与您收到时的状况保持一致。此外，该商品还必须附有原包装。
有几种商品是不接受退货的：易腐商品，如食品鲜花、报纸或杂志、一次性用品或卫生用品、危险材料、易燃液体或气体等不能退货，。
额外的不可退货商品：
· 礼品卡
· 虚拟商品
· 一些健康及个人护理用品
· 可下载的软件或数字化产品
· 服务类商品
· 咨询类商品
要完成您的退货流程，我们需要您提供收据或购买凭证。请不要将您购买的商品退回给制造商。
我们将在收到退货后处理您的退款流程，在某些情况下，由于您的疏忽造成的产品不符合全部退款条件时，我们只能给予部分退款。

一旦收到并检查您的退货，我们将向您发送一封电子邮件，告知您我们已收到您的退货商品。同时，我们也会通知您退款申请的批准或拒绝结果。
如果您的退货符合退货要求，那么您的退款将会被处理，并且会在一定时间内自动从您的信用卡或原付款方式中退回相应金额。
逾期或未完成的退款，请您先再次检查您的银行账户。然后请与您的信用卡公司联系，您的退款可能需要一段时间才能正式到账。
如果您已经完成了所有这些步骤，但仍未收到退款，请通过以下邮箱地址与我们联系：sohosilktop@163.com

只有正常定价的商品才能办理退款。促销商品、打折商品则不能退款。

我们仅在物品出现故障或损坏的情况下才会进行更换。如果您需要更换为相同的物品，请发送电子邮件至sohosilktop@163.com并将您的物品寄至邮件回复的指定地址。
您需自行承担退货所涉及的运费。运费不予退还。若您收到退款，退回运费的金额将会从退款中扣除。具体到您所居住的地区，您所交换的商品送达您的时间可能会有所不同。

如果您要退回价格较高的商品，您可以考虑使用可追踪的运输服务或者购买运输保险。但我们无法保证一定能收到您退回的商品。

如有关于退款和退货的问题，请通过sohosilktop@163.com与我们联系。

Our refund and return policy is valid for 15 days. If you have exceeded 15 days after purchase, we will not be able to offer you a full refund or exchange service.
To apply for a return, your item must have never been used and must be in the same condition as when you received it. Additionally, the item must be accompanied by its original packaging.
There are several items that are not eligible for returns: perishable items such as food, flowers, newspapers or magazines, disposable items or hygiene products, hazardous materials, flammable liquids or gases, etc. cannot be returned.
Additional non-returnable items:
· Gift cards
· Virtual goods
· Some health and personal care products
· Downloadable software or digital products
· Service-based goods
· Consultation-based goods
To complete your return process, we require you to provide a receipt or purchase voucher. Please do not return the goods you purchased to the manufacturer.
We will process your refund after receiving the returned item. In some cases, if the product does not meet all refund conditions due to your negligence, we can only offer a partial refund.
Once we receive and inspect your returned item, we will send you an email informing you that we have received your returned goods. At the same time, we will also notify you of the approval or rejection result of your refund application.
If your return meets the return requirements, your refund will be processed and the corresponding amount will be automatically refunded to your credit card or original payment method within a certain period of time.
For overdue or incomplete refunds, please first check your bank account again. Then, please contact your credit card company. Your refund may take some time to officially arrive in your account.
If you have completed all these steps but still haven’t received the refund, please contact us through the following email address: sohosilktop@163.com
Only items with normal pricing can be refunded. Promotional items and discounted items cannot be refunded.
We will only replace the item if it malfunctions or gets damaged. If you need to replace it with the same item, please send an email to sohosilktop@163.com and mail your item to the address specified in the email reply.
You are responsible for the shipping cost for returning the item. The shipping cost will not be refunded. If you receive a refund, the amount for the returned shipping cost will be deducted from the refund. The exact delivery time of the exchanged item to your location may vary depending on your area.
If you wish to return a more expensive item, you may consider using a traceable shipping service or purchasing shipping insurance. However, we cannot guarantee that we will definitely receive the returned item.
If you have any questions regarding refunds and returns, please contact us at sohosilktop@163.com.